Return and Refund Policy:

Time Limit: Most stores offer a 30-60 day return period after purchase. Some specialty items may have different policies.

Condition: Items must usually be unused, fully packaged, and accompanied by the original receipt or order number.

Refund Method: Refunds are usually made to the original form of payment.

Special Items: Custom furniture, personalized bedding, etc. may not be eligible for returns unless there is a manufacturing defect.

Shipping Policy:

Shipping Time: Large furniture and rugs may require extra time for special handling and shipping.

Shipping Cost: Some stores offer free shipping options, which may be provided when the order amount reaches a certain amount or during a specific promotion.

Signature: Customers are usually required to sign for the goods upon receipt and check whether the goods are intact.

Warranty and Guarantee:

Warranty: Stores often offer a product warranty that guarantees that the product will not break due to manufacturing defects or material problems for a certain period of time.

Warranty: Customers can request repair or replacement of defective products under the terms of the warranty.

Price guarantee and matching:

Price guarantee: Some stores promise to keep product prices stable for a certain period of time. If customers find a lower price after purchase, they can apply for a refund of the price difference or receive compensation such as a gift card.

Price matching: Some stores offer price matching services, that is, matching the lower price offered by other merchants under certain conditions.

Customer Service and Support:

Contact Methods: Provide multiple contact methods such as phone and email so that customers can get order status updates, product information or help solve problems.

Service Hours: Stores usually stipulate the working hours of customer service to ensure timely service support during working hours.